TranscribeGlass Beta Cancellation, Refund & Return Policies

​The TranscribeGlass Beta device (“product”) is not eligible for returns or refunds. 
TinkerTech Laboratories Private Limited (“company”) will provide you with a replacement product only if you have received the product in a condition that is physically damaged, has missing parts or accessories, is defective, or is different from its description on the product detail page on www.transcribeglass.com, AND you report this by emailing us at [email protected] and including a picture of the damaged/defective product along with a description of the damage/defect/missing part(s) within 3 days of having received the product. 
No replacements are possible:
  • if the product was damaged or became defective while in your possession or while you were using it
  • if you provided an incorrect or incomplete shipping address
  • If the shipping company failed to reach you after making all the delivery attempts as per their shipping policies
  • If you have buyers remorse
  • If the product does not work in the way you expected it to work
If you decide to cancel your order before the product has been shipped to you by emailing us at [email protected] and including your order number and date of placing the order, the company will process your refund within 3 working days. Any payment processing charges incurred in receiving or refunding your order will be deducted from the amount to be refunded. You may receive a refund only after 7-14 days of canceling your order, depending on the refund policy of the payment gateway provider that you have used to make the payment. The company uses Square as the payment gateway provider. Please consult the Square refund policy for further information on refund processing times.
We will not be able to issue any refund to you if you cancel your order after the product has been shipped to you.

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