TranscribeGlass™ Privacy Policy
This document is an electronic record in terms of India’s Information Technology Act, 2000 and rules thereunder as applicable, and the provisions related to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
TinkerTech Laboratories Private Limited ("us", "we", "our", “TinkerTech Labs”) owns and operates the https://www.transcribeglass.com website and its web pages (our “Website”) and owns the product named TranscribeGlass along with the companion Android and iOS mobile apps (collectively the “Product”) that can be downloaded from a cloud link sent to you (collectively the “Service”).
This document informs you of our policies regarding the collection, use, storage, retention, and disclosure of personally identifiable information as well as any proprietary content and non-personal information you provide when you use our Product and/or Service, and the choices you have associated with that information.
By visiting our Website and using the Product and/or Service, you agree to the collection and use of information in accordance with this policy, and to be bound by the terms and conditions of this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.transcribeglass.com/terms-of-use.html
What information do we collect, and how?
We collect several different types of information for various purposes to provide and improve our Service to you.
Information You Provide to Us
While registering for or ordering our Product and/or Service, we may ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. Personal Information may include, but is not limited to:
* First name, Last Name, Email address, and Billing address, are required in order for you to order our Product. All other Personal Information is optional.
When you purchase our Product and/or Service and if your billing address is in India, we may ask for the following additional information required for the purposes of levying the Goods & Services Tax (GST):
We also receive personal information when you: communicate with us via email, postal mail, telephone, or via social media channels; chat with us or submit any forms on our Website; subscribe to any newsletters on our Website; submit a support request.
This information is stored on Zoho cloud database services provided by Zoho Corporation. For more details on Zoho Corporation’s privacy and security processes, please visit https://www.zoho.com/privacy.html.
We also use personal data to generate and store invoices for the Product you pay for, and this data is stored in our electronic accounting systems.
Usage Data Including Cookies Collected Automatically
When you use or access our Product and/or Service (e.g. by visiting our Website via a browser or any other client, or by switching on the device, launching the mobile app), we also automatically collect and process non-personally identifiable information on how the Service is accessed and used by you ("Usage Data") through tracking technologies and Cookies. The source of the Usage Data is Firebase Analytics, Google Analytics or Zoho SalesIQ.
Website Usage Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your device. Cookies help us understand how people use and navigate a website, authenticate and remember a user’s login details, and store website preferences.
The legal basis for the collection and processing of this data is our legitimate business interest in monitoring and improving our Website and Service.
Product Usage Data
When you use our Product with the mobile app on your mobile device, we collect non-personal information on that mobile device’s hardware (e.g, MAC address, usage details) and software (including but not limited to operating system version, processes running per session). We collect non-personal information on the Product and mobile app usage (including but not limited to session durations, choice of caption source, caption size, ) and performance (including but not limited to device error logs, crash logs).
We collect this information in order to understand and improve the performance of our Product on various types of hardware, software, and model configurations, and the basis of this collection and processing is consent.
We may collect some or all of the following data:
Payment Information
We NEVER collect or store your credit card, debit card or bank account number, credit card or debit card expiry date, or any details related to your credit card, debit card or bank account, or any other payment mechanism(s) you may use to pay for the Service. We use third-party payment processors who are independently responsible for collecting such information from you to process and fulfill all payments made by you for the Service. We cannot guarantee the information privacy policies or the performance of our third-party payment processors.
For customers with a billing address in India, we use Razorpay as the third-party payment gateway processor to collect payments online on our behalf for use of our Service.
For customers with a billing address outside India, we use PayPal as the third-party payment gateway processor to collect payments online on our behalf for use of our Service. PayPal’s privacy policy is here.
Why Do We Collecting This Information?
We use the collected Personal Information, for the following purposes:
We collect Usage Data for the following purposes:
Do We Transfer Information?
The information that we collect, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we may transfer the information, including Personal Information, to India and process it there. By providing your Personal Information to us, you are agreeing to the transfer of your Personal Information to India, to TinkerTech Labs and/or its Authorized Third Parties, and to other countries where TinkerTech Labs and/or its Authorized Third Parties acting on our behalf operate, and use, store, and process such information.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.
We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Do We Share Information, With Whom and When?
We do not sell, rent, trade, or otherwise disclose your Personal Information to third parties unless we have your written permission to do so, or except under the following circumstances:
Authorized Third Parties and Individual Contractors
We may employ or work with third-party companies and individual contractors ("Service Providers"), to provide the Product and/or Service on our behalf, to assist with our business operations such as legal, accounting and marketing, perform Product and/or Service related services such as Website hosting, or to assist us in analyzing how our Product and/or Service is used.
We may also partner with third-party companies with whom we have license agreements and other commercial agreements such as distributor and reseller agreements, related to the Product, as well as with business partners to provide relevant third-party solutions that complement the Product and/or Service.
We may share your personal information with such third parties to enable them to perform these tasks on our behalf or for the fulfillment of commercial obligations related to the Product and/or Service. We require such Authorized Third Parties and Individual Contractors to agree to implement reasonable measures to protect your personal information and to not disclose or use it for any other purpose other than the reason and tasks for which such information was made available to them.
Legal Requirements
We may disclose your Personal Information to government agencies, law enforcement agencies, legal advisors, courts, and other third parties in the good faith belief that such action is necessary to:
To comply with applicable laws (including laws outside your state, country or jurisdiction)
To comply with a legal obligation
To defend you and ourselves against legal claims
To protect and defend the rights or property of TinkerTech Labs
To prevent or investigate possible wrongdoing including illegal activities, suspected fraud, intellectual property violations, violation of our Terms of Service and/or End User Licensing Agreement, in connection with the Service
To protect the personal safety of users of the Product and/or Service or the public
To protect against legal liability
Third-party Advertisers
We do not currently have any agreements with third-party advertising companies and do not share any information with any advertiser.
How do we Ensure Security of Data
TinkerTech Labs recognizes the importance of protecting your information against unauthorized access, release or use and the security of your data is very important to us.
We use Zoho Corporation for storing Personal Information. All Zoho Corporation customers globally can rely on the terms of the Zoho Corporation GDPR Data Processing Addendum which includes EU Model Clauses; this means that Zoho Corporation customers wishing to transfer personal data from the European Economic Area (EEA) to other countries can do so with the knowledge that their personal data with Zoho Corporation will be given the same high level of protection it receives in the EEA.
But no method of transmission over the Internet, or method of electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee the security of our data storage systems, nor can we guarantee that your information provided to us over the Internet will not be intercepted during transmission.
What Preferences and Choices Do You Have About Your Information?
We offer certain choices about how we communicate with you and what Personal Information we obtain about you.
We ask for your consent when we collect and process information about you, including Personal Information, and we justify why we are asking you for such information.
You can unsubscribe from any newsletters or marketing communication that you may have previously subscribed to by clicking on the “Unsubscribe” link.
If you wish to receive a digital copy of all the Personal Information we have about you, you may write to us at [email protected] with a request and we will provide you with this data in a .CSV format that can be easily used in another electronic environment.
We will retain your Personal Information only as long as is needed to meet the requirements as described in this Privacy Policy, or to meet your preferences. You can request for deletion of all of your Personal Information by writing to us at [email protected].
You can contact us by email or by writing to us (see “How To Contact Us” at the end of this document) to request access to and make changes to your Personal Information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website that we do not control. We strongly advise you to review the Privacy Policy of every site you visit, as this Privacy Policy will not apply to third-party websites.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our Service is intended for use by a general audience, and our Product and/or Service could also be used by anyone under the age of 13 ("Children"). We do not knowingly accept payments for the Product from anyone under the age of 18.
We do not knowingly collect any Personal Information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child/Children has/have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age to provide information to us.
How Do We Make Changes to This Privacy Policy?
We reserve the right to update our Privacy Policy from time to time. We will post the most recent Privacy Policy in this document and update the "Last Modified" date at the top of this Privacy Policy.
If we make any significant change(s) to our Privacy Policy, the change(s) is/are effective when posted in this document and on this page on our Website. We will notify you by placing a prominent notice on our Website, and by sending you a notice via your registered email address prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes.
How to Contact Us?
If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:
By email: [email protected]
By writing to us at:
Attn: Legal
TinkerTech Labs Private Limited
Tower 6, Apartment 101
Commonwealth Games Village
New Delhi – 100 092
Delhi
India
TinkerTech Laboratories Private Limited ("us", "we", "our", “TinkerTech Labs”) owns and operates the https://www.transcribeglass.com website and its web pages (our “Website”) and owns the product named TranscribeGlass along with the companion Android and iOS mobile apps (collectively the “Product”) that can be downloaded from a cloud link sent to you (collectively the “Service”).
This document informs you of our policies regarding the collection, use, storage, retention, and disclosure of personally identifiable information as well as any proprietary content and non-personal information you provide when you use our Product and/or Service, and the choices you have associated with that information.
By visiting our Website and using the Product and/or Service, you agree to the collection and use of information in accordance with this policy, and to be bound by the terms and conditions of this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.transcribeglass.com/terms-of-use.html
What information do we collect, and how?
We collect several different types of information for various purposes to provide and improve our Service to you.
Information You Provide to Us
While registering for or ordering our Product and/or Service, we may ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. Personal Information may include, but is not limited to:
- First name and last name*
- Email address*
- Full address, including Street address, City, State/Province, ZIP/Postal code, and Country
- Billing address*, including Street address, City, State/Province, ZIP/Postal code, and Country
- Employment information (company you work for, designation/role)
* First name, Last Name, Email address, and Billing address, are required in order for you to order our Product. All other Personal Information is optional.
When you purchase our Product and/or Service and if your billing address is in India, we may ask for the following additional information required for the purposes of levying the Goods & Services Tax (GST):
- Trade name of the Business entity person (if GST needs to be claimed)
- GSTIN number
- Whether the business is tax-exempt (e.g. Domestic SEZ companies)
We also receive personal information when you: communicate with us via email, postal mail, telephone, or via social media channels; chat with us or submit any forms on our Website; subscribe to any newsletters on our Website; submit a support request.
This information is stored on Zoho cloud database services provided by Zoho Corporation. For more details on Zoho Corporation’s privacy and security processes, please visit https://www.zoho.com/privacy.html.
We also use personal data to generate and store invoices for the Product you pay for, and this data is stored in our electronic accounting systems.
Usage Data Including Cookies Collected Automatically
When you use or access our Product and/or Service (e.g. by visiting our Website via a browser or any other client, or by switching on the device, launching the mobile app), we also automatically collect and process non-personally identifiable information on how the Service is accessed and used by you ("Usage Data") through tracking technologies and Cookies. The source of the Usage Data is Firebase Analytics, Google Analytics or Zoho SalesIQ.
Website Usage Data
- Your computer's network location and Internet Protocol address (i.e. IP address)
- Browser type and version
- The referring site details (such as the URL of the site through which you came to our Website)
- The pages of our Website that you visit, and the time spent on each page
- The time and date of your visit
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your device. Cookies help us understand how people use and navigate a website, authenticate and remember a user’s login details, and store website preferences.
The legal basis for the collection and processing of this data is our legitimate business interest in monitoring and improving our Website and Service.
Product Usage Data
When you use our Product with the mobile app on your mobile device, we collect non-personal information on that mobile device’s hardware (e.g, MAC address, usage details) and software (including but not limited to operating system version, processes running per session). We collect non-personal information on the Product and mobile app usage (including but not limited to session durations, choice of caption source, caption size, ) and performance (including but not limited to device error logs, crash logs).
We collect this information in order to understand and improve the performance of our Product on various types of hardware, software, and model configurations, and the basis of this collection and processing is consent.
We may collect some or all of the following data:
- Install timestamp: it is the timestamp of the first event received from the Product
- Boot-up timestamp: it is the timestamp of when a user starts the Product
- Error events such as any errors encountered by the user while using the Product
Payment Information
We NEVER collect or store your credit card, debit card or bank account number, credit card or debit card expiry date, or any details related to your credit card, debit card or bank account, or any other payment mechanism(s) you may use to pay for the Service. We use third-party payment processors who are independently responsible for collecting such information from you to process and fulfill all payments made by you for the Service. We cannot guarantee the information privacy policies or the performance of our third-party payment processors.
For customers with a billing address in India, we use Razorpay as the third-party payment gateway processor to collect payments online on our behalf for use of our Service.
For customers with a billing address outside India, we use PayPal as the third-party payment gateway processor to collect payments online on our behalf for use of our Service. PayPal’s privacy policy is here.
Why Do We Collecting This Information?
We use the collected Personal Information, for the following purposes:
- To contact you (e.g. for confirmation of any purchase you made of our Product and/or Service, for any issues with billing, information on Product updates/upgrades)
- To allow you to set up your account and purchase the Product
- To provide, deliver, maintain and improve the Product and/or Service
- To notify you about changes to our Product and/or Service
- To personalize your experience with our Product and/or Service
- To allow you to participate in surveys in order to improve our Product and/or Service, based on your communication preferences
- To allow you to participate in any interactive features of our Product and/or Service, based on your communication preferences
- To send you information about our Product and/or Service, targeted marketing and special promotions and offers, based on your communication preferences
- To provide customer care and support, including responding to any questions you may have related to our Product and/or Service
- To monitor the usage of our Product and/or Service
- To detect, prevent and address technical issues
- To ensure our Product is licensed in compliance with applicable law
- To protect us, our customers, and our our Product and/or Service
We collect Usage Data for the following purposes:
- To understand and improve the performance of our Product and Service
- To understand the usage of our Website and to improve its content and performance
Do We Transfer Information?
The information that we collect, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we may transfer the information, including Personal Information, to India and process it there. By providing your Personal Information to us, you are agreeing to the transfer of your Personal Information to India, to TinkerTech Labs and/or its Authorized Third Parties, and to other countries where TinkerTech Labs and/or its Authorized Third Parties acting on our behalf operate, and use, store, and process such information.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.
We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Do We Share Information, With Whom and When?
We do not sell, rent, trade, or otherwise disclose your Personal Information to third parties unless we have your written permission to do so, or except under the following circumstances:
Authorized Third Parties and Individual Contractors
We may employ or work with third-party companies and individual contractors ("Service Providers"), to provide the Product and/or Service on our behalf, to assist with our business operations such as legal, accounting and marketing, perform Product and/or Service related services such as Website hosting, or to assist us in analyzing how our Product and/or Service is used.
We may also partner with third-party companies with whom we have license agreements and other commercial agreements such as distributor and reseller agreements, related to the Product, as well as with business partners to provide relevant third-party solutions that complement the Product and/or Service.
We may share your personal information with such third parties to enable them to perform these tasks on our behalf or for the fulfillment of commercial obligations related to the Product and/or Service. We require such Authorized Third Parties and Individual Contractors to agree to implement reasonable measures to protect your personal information and to not disclose or use it for any other purpose other than the reason and tasks for which such information was made available to them.
Legal Requirements
We may disclose your Personal Information to government agencies, law enforcement agencies, legal advisors, courts, and other third parties in the good faith belief that such action is necessary to:
To comply with applicable laws (including laws outside your state, country or jurisdiction)
To comply with a legal obligation
To defend you and ourselves against legal claims
To protect and defend the rights or property of TinkerTech Labs
To prevent or investigate possible wrongdoing including illegal activities, suspected fraud, intellectual property violations, violation of our Terms of Service and/or End User Licensing Agreement, in connection with the Service
To protect the personal safety of users of the Product and/or Service or the public
To protect against legal liability
Third-party Advertisers
We do not currently have any agreements with third-party advertising companies and do not share any information with any advertiser.
How do we Ensure Security of Data
TinkerTech Labs recognizes the importance of protecting your information against unauthorized access, release or use and the security of your data is very important to us.
We use Zoho Corporation for storing Personal Information. All Zoho Corporation customers globally can rely on the terms of the Zoho Corporation GDPR Data Processing Addendum which includes EU Model Clauses; this means that Zoho Corporation customers wishing to transfer personal data from the European Economic Area (EEA) to other countries can do so with the knowledge that their personal data with Zoho Corporation will be given the same high level of protection it receives in the EEA.
But no method of transmission over the Internet, or method of electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee the security of our data storage systems, nor can we guarantee that your information provided to us over the Internet will not be intercepted during transmission.
What Preferences and Choices Do You Have About Your Information?
We offer certain choices about how we communicate with you and what Personal Information we obtain about you.
We ask for your consent when we collect and process information about you, including Personal Information, and we justify why we are asking you for such information.
You can unsubscribe from any newsletters or marketing communication that you may have previously subscribed to by clicking on the “Unsubscribe” link.
If you wish to receive a digital copy of all the Personal Information we have about you, you may write to us at [email protected] with a request and we will provide you with this data in a .CSV format that can be easily used in another electronic environment.
We will retain your Personal Information only as long as is needed to meet the requirements as described in this Privacy Policy, or to meet your preferences. You can request for deletion of all of your Personal Information by writing to us at [email protected].
You can contact us by email or by writing to us (see “How To Contact Us” at the end of this document) to request access to and make changes to your Personal Information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website that we do not control. We strongly advise you to review the Privacy Policy of every site you visit, as this Privacy Policy will not apply to third-party websites.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our Service is intended for use by a general audience, and our Product and/or Service could also be used by anyone under the age of 13 ("Children"). We do not knowingly accept payments for the Product from anyone under the age of 18.
We do not knowingly collect any Personal Information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child/Children has/have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age to provide information to us.
How Do We Make Changes to This Privacy Policy?
We reserve the right to update our Privacy Policy from time to time. We will post the most recent Privacy Policy in this document and update the "Last Modified" date at the top of this Privacy Policy.
If we make any significant change(s) to our Privacy Policy, the change(s) is/are effective when posted in this document and on this page on our Website. We will notify you by placing a prominent notice on our Website, and by sending you a notice via your registered email address prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes.
How to Contact Us?
If you have any questions or concerns about this Cookie Notice, please contact us by any of the following methods:
By email: [email protected]
By writing to us at:
Attn: Legal
TinkerTech Labs Private Limited
Tower 6, Apartment 101
Commonwealth Games Village
New Delhi – 100 092
Delhi
India
